Your BGE Client Portal

PTO timelines vary by utility company. KCPL/Evergy typically takes 2 to 4 weeks after your inspection passes. Kansas utilities may vary. We submit all paperwork on your behalf and follow up proactively.

First, check your internet connection and router, most monitoring platforms require a stable WiFi connection at your inverter. If WiFi is fine, check the inverter for any error lights or codes. Submit a support request above or call us at 816-463-1545 and we’ll walk you through it.

Production varies seasonally, winter months produce 30 to 40% less than summer due to shorter days and lower sun angles. Shading from trees (especially in summer when they leaf out) can also reduce output. Compare your production to the same month last year. If production drops significantly without explanation, contact us for a service check.

The Federal Investment Tax Credit (ITC) is claimed when you file your federal income taxes for the year the system was installed. Consult your tax professional, you’ll need IRS Form 5695. We provide a guidance letter in your documentation, but we are not tax advisors.

Net metering credits appear on your utility bill as a credit or carryforward. Review your monthly bill carefully after going live. Your utility company can also explain how credits work for your specific rate plan. If you have questions, contact us, we’re happy to help you read your first post-solar utility bill.

Most systems installed by BGE include: panel manufacturer warranty (25 years product + 25-year performance), inverter warranty (10 to 25 years depending on brand), and BGE’s 5-year labor warranty for new installations (2 years for re-installs). BGE’s warranty covers installation labor only. Equipment warranties are from each manufacturer and are separate. Review your warranty documentation for full details. Contact us with any warranty questions and we will work with manufacturers on your behalf.

Solar systems are low-maintenance, but we recommend: annual visual inspection of panels and mounting hardware, monitoring system alerts promptly, and occasional panel cleaning if you notice heavy dust or bird droppings. BGE offers annual maintenance plans, ask us about scheduling a checkup.