Privacy Policy

This Privacy Policy describes how Brenden Gragg Enterprises LLC (“BGE,” “we,” “us,” or “our”) collects, uses, and shares information about you when you visit our website at https://b-g-enterprises.com (the “Website”), contact us, or use our services. By using our Website or contacting us, you agree to the collection and use of your information as described in this Privacy Policy.

1. Who We Are

Brenden Gragg Enterprises LLC is a solar installation and service company based in Blue Springs, Missouri. We serve residential and commercial customers throughout the Kansas City metropolitan area, including communities in Missouri and Kansas.

Business Address: Blue Springs, MO 64015, Blue Springs, MO 64015
Phone: 816-463-1545
Email: brenden@b-g-enterprises.com

2. Information We Collect

Information You Provide Directly

When you fill out a form on our Website, call us, or communicate with us by email or text, we may collect:

• Name, phone number, and email address
• Property address and property details (roof type, age, size)
• Utility company and average monthly energy bill
• Uploaded documents (such as utility bills)
• Financing and purchasing preferences
• Communication preferences (phone, text, email)
• Questions, comments, and messages you send us
• Scheduling preferences for consultations

Information Collected Automatically

When you visit our Website, we may automatically collect certain technical information, including:

• IP address and approximate location (city/region level)
• Browser type, version, and operating system
• Pages visited, time on site, and referring URL
• Device type (desktop, mobile, tablet)
• Google Analytics data (see Section 5)
• reCAPTCHA v3 interaction data (see Section 5)

Information from Third Parties

We may receive information about you from third parties such as our CRM platform (GoHighLevel), referral sources, or publicly available sources, which we use to supplement our existing records.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: Design solar proposals, schedule consultations, complete installations, and service your system
• To communicate with you: Respond to inquiries, send quotes, provide project updates, and follow up on support requests
• To improve our Website: Analyze traffic, understand user behavior, and improve site content and functionality
• To send marketing communications: With your consent, send newsletters, promotions, and educational content about solar energy
• To comply with legal obligations: Meet our contractual and regulatory requirements
• To prevent fraud: Detect, investigate, and prevent fraudulent transactions and other illegal activities
• To manage our business: Maintain our CRM, manage customer relationships, and operate our business efficiently

We process your information based on: (a) your consent; (b) performance of a contract; (c) our legitimate business interests; or (d) compliance with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers: We share information with trusted third-party vendors who help us operate our business, including our CRM platform (GoHighLevel), web analytics (Google Analytics), and email service providers. These providers are contractually required to protect your information.
• Solar equipment manufacturers: When processing warranty claims or registering your system, we may share your name and installation details with equipment manufacturers.
• Financing partners: If you apply for solar financing, we may share your information with financing partners to process your application, with your consent.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With your consent: We may share your information for any other purpose with your explicit consent.

We do not share, sell, rent, or trade your personal information with third parties for their marketing purposes without your explicit consent.

5. Cookies and Tracking Technologies

Cookies

Our Website uses cookies and similar tracking technologies. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the Website to function properly
• Analytics cookies: Google Analytics 4 (GA4) to understand how visitors use our Website. Google may use this data per their Privacy Policy. You can opt out at tools.google.com/dlpage/gaoptout.
• Security cookies: Google reCAPTCHA v3 to protect forms from spam and abuse. reCAPTCHA collects hardware and software information and sends it to Google per Google’s Privacy Policy.

You can control cookies through your browser settings. Note that disabling cookies may affect Website functionality.

Google Analytics

We use Google Analytics 4 to track Website usage. Google Analytics collects anonymized data about how visitors interact with our Website. We do not share personally identifiable information with Google through Analytics.

6. SMS / Text Message Communications

If you provide your phone number and consent to receive SMS messages, we may send you text messages related to your solar project, quotes, appointments, or service updates.

Message frequency: Message frequency varies based on your project stage and preferences.
Message and data rates may apply.
To opt out: Reply STOP to any SMS message to unsubscribe. You will receive a confirmation message and no further texts will be sent.
For help: Reply HELP or contact us at 816-463-1545 or brenden@b-g-enterprises.com.

We do not share your phone number with third parties for their marketing purposes. Opting out of SMS does not affect your ability to receive services from BGE.

7. Data Retention

We retain your personal information for as long as necessary to provide services to you, maintain our business records, comply with legal obligations, resolve disputes, and enforce our agreements. For customers with completed installations, we retain project records for a minimum of 10 years to support warranty claims and service history.

You may request deletion of your personal information (subject to certain legal retention requirements) by contacting us at brenden@b-g-enterprises.com.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out of marketing: Unsubscribe from marketing emails via the unsubscribe link in any email, or contact us directly
• Opt-out of SMS: Reply STOP to any text message
• Do Not Track: Our Website does not currently respond to Do Not Track browser signals

To exercise any of these rights, contact us at brenden@b-g-enterprises.com or 816-463-1545. We will respond within 30 days.

9. Children’s Privacy

Our Website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at brenden@b-g-enterprises.com and we will promptly delete such information.

10. Third-Party Links

Our Website may contain links to third-party websites, including solar equipment manufacturer portals and monitoring platforms. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

11. Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These measures include HTTPS encryption, secure form submissions, and restricted access to customer records.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised “Last Updated” date. For material changes, we will provide more prominent notice, such as an email notification to customers on file. Your continued use of our Website after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Brenden Gragg Enterprises LLC
Blue Springs, MO 64015
Phone: 816-463-1545
Email: brenden@b-g-enterprises.com

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